Overview

Job Title: 2nd Line Support Analyst - Peterborough / West BromwichHybrid | Based in Peterborough OR West Bromwich, UK | HelpdeskAre you ready to take your career to the next level in a collaborative, dynamic, and innovative environment for a world-class reputable brand within the IT, Tech and Digital industry?At

Sharp IT Services UK (SITUK) , we’re looking for a

2nd Line Support Analyst

to join our growing local Helpdesk teams.You''ll play a key role in delivering exceptional service to our diverse client base — owning and progressing support tickets, solving issues with precision, and building trusted relationships with our clients.Responsibilities

Take ownership of client issues and ensure timely resolution through to completion.Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.Maintain strong communication with clients to build confidence in our support services.Prioritise and organise your workload effectively to meet SLA and KPI targets.Be an ambassador for Sharp IT Services and contribute to a high-performing, client-centric culture.Qualifications

18+ months'' experience in IT support (preferably 2nd line).Working knowledge of Microsoft Server and Desktop OS, M365, and Azure.Familiarity with networking, firewalls, virtualisation, and cyber security concepts.Backup and antivirus experience is a plus.Friendly, professional, and proactive communication skills — both written and verbal.A team mindset and a genuine interest in growing your technical skills.Benefits

Career Growth:

Continuous learning opportunities, certifications, and career advancement programmes, offering the chance to work with varied clients and evolving technologies.Collaborative Environment:

Work with a talented and supportive team of professionals, focused on developing and delivering high-quality technological solutions.Impactful Work:

Be part of a dynamic international team that makes a difference for their clients, helping them innovate and stay ahead in their respective industries.Flexible Work Options:

Enjoy a work-life balance with flexible working arrangements.Ready to be part of an exciting company and team making a real impact? Apply today and help shape the future of Sharp.

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