Head office, Bury (Greater Manchester)Permanent Full-Time or Part-Time (min. 30 hrs/week) A unique opportunity has arisen for an Optical Assistant to join the UK''s leading independent online retailer of luxury sunglasses and prescription eyewear, headquartered near Bury, Greater Manchester. With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, they combine expert optical knowledge with trend-setting fashion to deliver a standout customer experience. Job Type and Location Permanent, ideally full time (minimum 30 hours per week)Office-based near Bury, Greater Manchester Position Overview As an Optical Assistant, you''ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You''ll leverage your optical knowledge to guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team''s commitment to excellence. Key Responsibilities Respond to customer enquiries via digital channels (email, chat, phone)Provide tailored recommendations for frames, prescription lenses, and sunglassesSupport customers with order tracking, modifications, and aftercare adviceIdentify and resolve customer concerns with empathy and efficiencyUtilise internal systems to manage and log customer interactions accuratelyMaintain up-to-date knowledge of products and procedures, and share insights with the team What We''re ..... full job details .....