Are you an experienced hands-on IT Team Leader, who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for an experienced IT Team Leader to join our site-based IT team at our global head office in Oldham, Greater Manchester. The IT Team Leader role overview: To lead and develop the IT Support function, ensuring the consistent delivery of high-quality support services and reliable operation of all managed IT systems and commercial off-the-shelf platforms. Responsibilities of our IT Team Leader: Responsible for coaching and developing the team, managing performance, fostering a positive and high performing work culture Own the day-to-day operation of the IT Helpdesk, ensuring all incidents and requests are effectively triaged, prioritised and progressed in line with business impact Personally handle complex, high-impact issues and coordinate resources for swift resolution Maintain and support the network infrastructure, including switches, firewalls, VLANs and ensuring reliability and security across the business Identify recurring issues, inefficiencies and drive practical improvements to reduce repeat incidents to enhance the overall user experience Support IT changes and projects through active involvement in transition to support, including documentation, knowledge transfer and early-life support Essential Skills and Experience: Minimum 2 years experience in a similar team leader role ..... full job details .....