Sales Executive

Location: Walsall

We are currently recruiting on behalf of our client, a well-established infrastructure support and construction supply business based in Walsall and part of a larger group within the construction and civil engineering sector.

The business operates across the civil engineering, utilities, rail, highways, and major infrastructure industries. They are more than a traditional supplier, offering a comprehensive range of construction safety products, specialist equipment, fabrication, logistics, and operational support services to complex projects across the UK. Their customers are typically principal contractors and infrastructure organisations delivering large-scale engineering and construction works.

The Role

The Sales Executive is responsible for accurately processing and administering all customer orders and enquiries, while also driving revenue growth across key accounts. The role focuses on developing strong customer relationships, identifying opportunities for increased spend, and ensuring customer needs are fully understood and met to maximise account performance.

This is a proactive, customer-focused position combining account management, order processing, and sales development to support overall business growth.

Key ResponsibilitiesAccount Growth & Revenue Expansion

• Manage and develop a portfolio of key accounts to increase revenue and maximise customer spend
• Identify new opportunities within existing accounts and promote the full product and service range
• Achieve agreed targets for account growth, order conversion, and customer retention

Customer Relationship Management

• Build and maintain strong, long-term customer relationships
• Understand customer requirements and provide suitable product and service solutions
• Ensure all customer interactions are accurately recorded in the CRM/system

Quotations & Opportunity Management

• Prepare accurate and timely quotations, collaborating with senior stakeholders on larger opportunities
• Track and follow up all quotations, capturing feedback to support continuous improvement

Order Processing & Administration

• Process customer orders accurately and efficiently
• Liaise with procurement, logistics, and stores to ensure smooth fulfilment
• Manage the shared sales inbox, ensuring all requests are prioritised and actioned

Customer Service

• Deliver high standards of customer service across all interactions
• Resolve queries promptly and escalate where necessary
• Provide delivery updates and manage any issues relating to stock or scheduling

Systems, Compliance & Process

• Maintain accurate documentation and system records
• Support returns, credit investigations, and associated processes
• Follow internal procedures and contribute to process improvements

Key Measures of Success

• Achievement of monthly revenue and account growth targets
• High levels of customer retention and repeat business
• Accurate and timely order processing
• Effective management of quotations and sales pipeline
• Strong customer satisfaction and internal feedback
• Consistent adherence to SLAs and KPIs

Person Specification

Essential:

• Proven experience in a sales, account management, or customer-focused role
• Strong ability to manage multiple accounts and priorities simultaneously
• Excellent communication, negotiation, and relationship-building skills
• High level of accuracy and strong administrative ability
• Confident using CRM systems and Microsoft Office tools
• Ability to handle high volumes of orders and enquiries
• Strong customer service mindset and team collaboration skills

Desirable:

• Experience within construction, infrastructure, or industrial supply sectors
• Familiarity with order processing or SOP system

What’s on Offer

• Competitive salary and benefits package
• Company pension and life assurance
• Private medical cover
• Generous annual leave entitlement plus bank holidays and additional loyalty days
• Employee assistance and wellbeing support
• Career development, training, and progression opportunities
• Flexible benefits scheme and salary sacrifice options
• Car or allowance package (dependent on role level)