Are you a confident hospitality professional ready to step into a leadership role? The Hope and Anchor, a beautiful riverside pub known for its warm atmosphere, outstanding food, and passionate team, is on the lookout for a Duty Manager to help us deliver exceptional experiences every day.Why Join Us?Competitive Pay

Salary reflective of experience.

Bonus and Tips

Share in team success throughTiPJAR tips.

Work-Life Balance

Structured, fair shift patterns.

Development Opportunities

Ongoing training with clear routes for progression into senior roles.

Vibrant Workplace

Fast-paced, fun, and set in one of Herefordshires most beautiful locations.

Team Celebrations

Regular staff events and recognition for hard work.

Perks and BenefitsWagestream

Access your wages early.

Staff discounts on food and drink both on and off shift.

Octopus Electric Car Salary Sacrifice Scheme.

Free on-site parking.

Your Role as Duty ManagerYoull be a hands-on leader, responsible for running smooth and successful shifts. Reporting into the Assistant General Managers and General Manager, youll support the day-to-day operations and help lead the team from the front.Key Responsibilities:Deliver consistent, high-quality service during shifts.

Support and motivate the front of house team.

Ensure guests feel welcome, valued, and well looked after.

Maintain excellent standards of cleanliness, safety, and compliance.

Manage stock levels and cash handling when on duty.

Assist with functions, events, and peak trading times.

Use systems such as Zonal, High Level, and Harri to manage operations effectively.

Who Were Looking For:Previous experience in a supervisory or duty management role in a busy hospitality setting.

Strong people skills

you lead by example and love working with a team.

Calm under pressure and quick to solve problems.

Passionate about great food, drinks, and customer service.

Confident using tech

familiarity with Zonal, High Level, or Harri is a plus.

Schedule:Full-time, permanent role.

Flexible shifts including evenings and weekends.

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