Sue Ross Recruitment are currently working with a leading international company, who are manufacturers of a well-known DIY brand. They are currently recruiting for a Customer Service Specialist with expertise in sea freight and deep-sea shipping, you will be joining a busy Specialist team within the Customer Service department. This is a full, time hybrid role. You will be responsible for providing first class customer service and specialist knowledge within the area of deep sea / sea freight shipping, technical guidance and supporting both internal and external customers. Responsibilities may include handling of important import and export documentation, research complex information, and building customer relationships. Key duties: Receiving customer orders via incoming mail, telephone, and/or electronic contact regarding the organisation s products and/or services Works to ensure all orders received are entered into the ERP by order cut-off time. Resolving questions and complaints within set timeframes Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Identifying customer issues that need to be escalated to management in a timely fashion. Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responds to ..... full job details .....