Customer Collections AgentLeamington Spa - Hybrid (after training)£25,000 - £28,000 + BenefitsAre you experienced in early-stage collections, or do you come from an outbound customer service or contact centre background and feel confident handling conversations about overdue accounts?This role sits within an early-stage collections team, managing customer accounts that have gone overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.This is a results-driven role requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.Benefits of Collection Agent:25 days holiday plus bank holidaysPrivate medical insurance, life assurance, pension up to 7.5%Staff discounts and development opportunitiesResponsibilities of a Collection Agent:Manage and contact customers with overdue accountsConduct financial conversations to assess affordability and agree next stepsNegotiate full payments, settlements, or structured repayment arrangementsHandle objections, non-engagement, and difficult conversations confidentlyWork towards individual and team recovery targetsIdentify vulnerability and apply appropriate support or escalation routesMaintain accurate, compliant, and detailed account recordsRequirements of Collection Agent:Experience in ..... full job details .....