PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union. Salary and LocationBand 3, Regional Spine points 37-33Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual incrementsPCS Birmingham Successful candidates for the post of Member Response Team Leader will be able to demonstrate:Experience leading teams or supervising staffWorking in a customer-focused organisation or serviceA strong understanding of GDPRExperience using CRM platforms such as Salesforce The main duties of the Member Response Team Leader role include:Managing a team of Member Response Team AdministratorsDay-to-day operations of the teamEnsuring workflows are managed efficiently and service level agreements are consistently met With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential. The role of Member Response Team Leader offers hybrid ..... full job details .....