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Level 5 Technical Support Engineer

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Level 5 Technical Support Engineer

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Avara FoodsGet AI-powered advice on this job and more exclusive features.Who are we, and what do we do?

You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.Who are we, and what do we do?

You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.

We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.

A Little About Our Telford Site

Our advanced manufacturing site in Telford, is one of our main processing facilities, processing up to 1.5 million birds per week. There are over 1,200 talented people employed at our Telford site, helping us to deliver high quality products to our customers and making the business a trusted leader in fresh foods.

We’ve recently invested £2.3 million in technology and equipment, making it one of the most advanced food manufacturing facilities in the UK.

About The Role

Are you passionate about

Engineering ? Looking for a new challenge? Do you have experience as

Level 5 Multi Skilled

Technical Support Engineer

?

As an inclusive, forward-thinking business, we take pride in our approach to investing in our

people

across Avara Foods and are looking for a highly competent and motivated

Engineer

to join our

Engineering

Team, based at our

Telford

site.

The role is a

combination of

factory- based and office

based

so you’ll be working in a fast-paced, dynamic FMCG factory environment which is noisy and refrigerated in some areas, manufacturing short shelf life products where hygiene standards are critical. As

a Level 5 Multi Skilled Technical Support Engineer

you’ll be working

4 on 4 off Days ,

06:00 to 18:30

What will you be doing as Level 5 Multi Skilled Technical Support Engineer at Avara?

As a Level 5 Multi Skilled Technical Support Engineer, you will provide expert-level technical support, including advanced electrical fault diagnosis, engineering backup, and continuous improvement of on-site automation and electrical systems.

You will also support system development and ensure compliance within control systems

What will your key responsibilities as a Level 5 Multi Skilled Technical Support Engineer include?

Creating and interpreting electrical schematics using WSCAD or equivalent tool.Diagnosing and resolving faults in LV DC/AC systems and control components.Troubleshooting machine safety systems (PILZ, Siemens, AB) in line with EN ISO standards.Identifying and resolving PLC faults (Siemens TIA Portal) and supporting other PLC platofrms.Configuring and commissioning VSDs to ensure motor uptime.Repairing control panels, sensors, actuators, and I/O systems.Collaborating on root cause analysis, system upgrades, and SCADA/HMI integrations.Mentoring junior engineers and apprentices in best practices and safety.Monitoring SCADA/ systems and events logs to detect and address early signs of system faults.Coordinating OEM updates, firmware patches, and lifecycle upgrades with minimal operational impact.Managing preventative maintenance for PLCs, HMIs, and networking infrastructure and control device.Supporting electrical and automation interfaces across mechanical/pneumatic/hydraulic systems.Developing condition-based and data-driven predictive maintenance strategies.Ensuring all work is documented per CMMS and version control standards.Configuring and maintaining industrial networks (Ethernet, Modbus, VLANs).Troubleshooting IT/OT infrastructure and supporting systems integration.Maintaining accurate technical documentation and backups.Ensuring compliance with relevant industrial and cyber security standards (IEC 62443, NIS2, GAMP).Supporting automation project rollout, including FAT/UAT testing, and commissioning.Training operators, technicians, and engineers in system use and troubleshooting.Leading improvements in system reliability, performance, and fault prevention.

What You’ll Need To Be Successful

HNC/HND or higher in Electrical, Industrial Electrical Control, or Automation Systems.Siemens TIA Portal programming certification or equivalent experience.Hands-on experience in a fast-paced FMCG or manufacturing environment.Flexibility to work varied hours, including occasional night shift support, to meet site demandsBS7671 17th or 18th Edition (desirable).Machine safety and risk assessment training (e.g., Pilz CMSE)Strong hands-on experience with both hardware and software in automation systems.Familiarity with pneumatics, hydraulics, and refrigeration systems (e.g., ammonia, glycol)IOSH or equivalent health and safety qualification.A proactive, problem-solving mindset with strong attention to detail.Demonstrated leadership, initiative, and personal accountability.Strong interpersonal and communication skills; confident team collaborator.Ability to mentor Maintenance Engineers and Apprentices.Self-motivated and able to manage multiple tasks in a fast-paced environment.

The Benefits Of Working For Avara Foods

As a

Level 5 Multi Skilled Technical Support Engineer

you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded.

Benefits

We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things, include the following:

£41,829.91 to £45,520.91 per annumAdditional £4000 shift allowance per annum31 days holiday allowanceSecure contract with long term career development opportunitiesStraight forward pension contribution of 4%Life assuranceSubsidised staff canteen serving hot foodStaff sales at hugely discounted pricesCycle to work schemeSalaried Advance FinanceSalary Sacrifice Car SchemeAccess to our Employee Benefit Scheme, which includes unlimited remote GP appointments and unlimited mental health sessions, physiotherapy sessions, medical second opinion consultation, and other discounts and perks, such as savings and discounts on weekly costs.Ts and Cs apply

What happens after you apply for this role?

After you’ve applied, you’ll be contacted in due course by a Resourcing Officer at our

Telford

site, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!

We are committed to being an equal opportunities employer.

INDHP #TheAvaraWaySeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Information TechnologyIndustries Food ProductionReferrals increase your chances of interviewing at Avara Foods by 2xGet notified about new Technical Support Engineer jobs in

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