If you''re a hands-on IT Support Analyst or 2nd Line Technician with solid Microsoft 365 admin experience and you want more ownership, this role gives you exactly that.You''ll be the day-to-day IT go-to for a busy on-site workforce, supporting colleagues across office and operational teams. You will not be doing this alone, though. You''ll have support from an experienced Business Systems team, plus an external MSP for escalations. Day-to-day, you''ll be the person keeping things moving, solving problems, and making sure people can get on with their work.This role suits someone with around 3 to 4 years'' IT support experience who is confident working independently, enjoys helping people, and wants to keep building their Microsoft 365, Entra ID and Intune exposure.What you''ll need (the essentials)You do not need to already hold the title IT Infrastructure Technician. If you have been an IT Support Analyst, Service Desk Engineer, IT Support Engineer or 2nd Line Technician, and you can run with tickets and admin tasks without hand-holding, you should feel confident applying.Key requirements: Around 3 to 4 years'' experience in IT support, helpdesk or service desk roles.Strong working knowledge of Microsoft 365 Admin Centre.Exposure to Entra ID (identity/access, users, groups).Commercial exposure to Intune.Working knowledge of on-prem Active Directory (users/devices, day-to-day admin).Experience setting up, re-imaging and enrolling laptops and devices.Confident troubleshooting ..... full job details .....