Your new company Birmingham City Council is one of the UK''s largest local authorities, committed to delivering excellent public services to its residents. As part of its Housing team, the council is looking to recruit an Assistant Housing Officer to support its operations and provide essential administrative and customer service support. Your new role As an Assistant Housing Officer, you will play a key role in supporting the day-to-day functions of the Housing department. Your main duties will include general administrative tasks, managing shared inboxes, answering phone calls, and assisting customers with their Housing Benefit applications. You will be the first point of contact for many residents, helping to ensure they receive timely and accurate support. After completing initial training, you will have the flexibility to work in a hybrid arrangement, combining office-based and remote work. What you''ll need to succeed To succeed in this role, you should have strong administrative and organisational skills, excellent communication abilities, and a customer-focused approach. Previous experience in a housing or public sector environment is desirable. You should be comfortable using IT systems and able to manage multiple tasks efficiently in a fast-paced setting. What you''ll get in return In return, you will receive a competitive hourly rate inclusive of holiday pay, the opportunity to work in a supportive team environment, and the flexibility of hybrid working after ..... full job details .....