Large Housing Association requires a Senior HR Caseworker to lead a team of HR Advisers working closely in partnership with the wider HR team. You will provide effective, consistent and customer focused HR employee relations, and support the drive for high performance, manager capability and self-service. You will provide excellent expert advice and guidance on employee relations matters utilising core HR policies, procedures and processes as required. Responsibilities: You will report to the Head of HR Operations and manage a team to ensure great customer, employee and manager experience, successfully meeting all compliance and KPI standards and effecting the smooth running of the related processes. This includes the provision of expert, legal and procedural advice and challenge, working to a culture of continuous improvement where applicable. You and your team will work to established SLAs with meticulous attention to detail, accuracy and quality of advice and coach HR colleagues and managers on complex ER cases (including ACAS conciliation, settlements, dispute resolution and employment tribunal cases), to enable managers to manage their people effectively. You will hold an overview of ER casework activity. Taking a balanced risk management and value for money approach you will analyse and report on ER data, identifying trends, root causes and future business needs. You will assist HR colleagues to work with their business areas, drive consistency and practical delivery ..... full job details .....