Senior Product Manager AI CX B2B SaaS (Hybrid)

Location : Milton Keynes office (3 days/week hybrid)Reports to : CTOTeam footprint : UK, US, India and PhilippinesWhy Serve First

Serve First is a well-funded, high-growth startup (£4.5M seed raised) building AI-powered tools that turn unstructured customer feedback into real-time product insight. In 2025, were scaling our architecture, doubling our AI footprint, and building the kind of platform customers love using and talking about.Were hiring our

first full-time product leader . This is a

foundational role

with a clear path to

CPO . You''ll own the roadmap, define how product gets done, and be the bridge between commercial input and technical delivery.What You''ll Do

Move Fast: We move in weekly sprints and ship new features in week(s) not months.

Be the product team : You''ll own product from strategy to ticket. No layers. No middlemen.

Shape the roadmap : Prioritize ruthlessly. Balance quick wins with durable platform bets.

Work directly with customers : Join calls, dig into feedback, and translate it into real product decisionsnot just feature checklists.

Turn chaos into clarity : Consolidate requests from sales, marketing, customer support, and engineering into clear, well-scoped work.

Write dev-ready tickets : Define edge cases. Clarify expected outcomes. Think through constraints. Keep JIRA organized and current.

Champion systems thinking : Build reusable capabilities-not one-off customer hacks.

Collaborate with design and engineering : You''ll work daily with our UX lead and engineering team to design whats feasible and valuable.

Drive AI product strategy : Spot where LLMs and automation create user valueclassification, summarization, predictionand help shape how we productize them.

Document and communicate new features : Write internal briefs and present features clearly so sales and marketing are equipped to sell and support them.

Work cross-functionally : Be the connective tissue across the companyengineering, sales, support, design, and marketing.

Must-Haves

7+ years

of experience in

B2B SaaS product management

Proven ability to

own products end-to-end , from zero to live

Experience working closely with

customers , not just interpreting second-hand feedback

Strength in

breaking down complex problems

into clear specs and outcomes

Fluent with

JIRA

or equivalent tools to run a clean, trackable product pipeline

Familiarity with

user journey design , edge case thinking, and scalable product decisions

Experience working with

cross-functional teams

across sales, marketing, and engineering

Excellent written and verbal communication especially in a partially async environment

Based in the UK and happy to work

in-office in Milton Keynes

a few daysa week

Nice-to-Haves

Exposure to

LLM- or AI-powered products

Experience in

CX, feedback, analytics , or workflow automation platforms

Light technical knowledge (APIs, scripting, data tools, Figma, etc.)

What We Offer

Competitive salary

Hybrid team working from Milton Keynes (3 days/week)

Standard UK pension

20 days holiday

+ public holidays

Generous equipment/kit budget

Opportunity to

build the product function from the ground up and grow into CPO

Personal and Professional Development stipend

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