Customer Service Agent (B2B) - Immediate Start

Location: Marlow

Contract: 3 Month Fixed Term Contract
Start Date: Immediate (Monday Start)
Hours: Full Time/ Office based

We''re currently recruiting for a Customer Service Agent to join a busy UK Operations team on a 3-month fixed term contract, with an immediate start available (Monday). This is a fantastic opportunity for someone with strong B2B customer service experience to join a fast-paced and customer-focused environment.

• Managing customer interactions via phone, email, and internal systems
• Processing and managing customer orders in line with internal SOPs and compliance requirements
• Handling general and order-specific enquiries efficiently and professionally
• Providing accurate pricing and delivery information
• Investigating and resolving customer queries and complaints
• Logging all customer interactions and ensuring accurate record keeping
• Coordinating with internal teams including Sales, Planning, Logistics, and After Sales Support
• Organising workload to meet strict customer deadlines
• Supporting continuous improvement within the customer service function
• Carrying out ad-hoc duties as required

• Previous experience within a B2B Customer Service role (essential)
• Strong working knowledge of CRM systems (SAP desirable)
• Excellent communication skills, both written and verbal
• Confident handling complaints and challenging customer situations
• Strong attention to detail with accurate data entry skills
• Highly organised with excellent time management
• Proactive, positive, and customer-focused approach
• Strong Microsoft Office skills

This role requires someone who can hit the ground running, thrives under pressure, and is committed to delivering a high level of customer service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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