Portuguese Speaking Customer Service Advisor Salary: 26,800 + monthly incentive based on KPI''sContract: Full time, permanentShifts: Shifts rotate, usually Monday - Friday 8am - 5pm (contract hours are Mon - Sun 7am - 11pm, shifts are usually Mon - Fr 8am - 5pm, however, this may change during peak season).Training: 12 weeksLocation: Full based on site in Edinburgh We are working with one of the world''s biggest and most respected travel brands, who are looking to bring onboard a Portuguese Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages. You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries. We require you to be fluent in Portuguese and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM. What You''ll Do: -Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Portuguese and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end.Communicate clearly and confidently across multiple channels.Collaborate within a supportive team to achieve KPIs and service targets.Share ideas to improve customer experience and ..... full job details .....