Get AI-powered advice on this job and more exclusive features.Overview

Merrifield Consultants is working with a hospice in North London to find their new Support Engagement Manager to be responsible for acquisition campaigns, including regular giving, direct mail appeals, online fundraising, legacies, retention campaigns, including ongoing stewardship to increase supporter engagement. Leading a team of two, you will grow relationships with supporters and work closely with the wider fundraising team to devise and execute creative and effective stewardship journeys.Organisation

Organisation: HospiceLocation

Location: North LondonContract

Contract: Permanent, Full-timeRequired

Required: CV and Cover LetterResponsibilities

Management of the supporter segmentation and journeys in order to increase levels of engagement and stewardship. Work with the wider team to develop and implement a stewardship programme including regular enews update, mailings and on-line activityManage a continuous cycle of testing new channels and developing acquisition and retention individual giving products, based on audience insight and sector trendsEffective line management, professional support and personal development of the two Supporter Engagement Officers (one overseeing Challenge Events and the other newly recruited to support existing individual giving programs)Monitor budgets, targets and KPI’s used to evaluate the effectiveness of activity and making recommendations to enhance future performanceWork in line with legal, ethical and professional standards to ensure that our collection, storage and use of data is compliant with our data protection policyDevelop and implement rich supporter journeys that help build lifelong engaged relationships with supportersSkills and Experience

Demonstrable experience of successfully managing high-performing Individual Giving incomeProven experience of developing and delivering effective stewardship journeys for multiple audiencesProven experience of developing and evaluating acquisition or retention campaigns and activity across a variety of offline and digital channelsExceptional interpersonal skills, and able to inspire wide range of stakeholdersExcellent time management and organisational skillsExceptional spoken and written English language skills to present relevant details clearly and conciselyNotes

This is a fantastic role for an experienced Individual Giving fundraiser who has ambitions and the ability to lead a small team backed by the board to grow! If you’re interested in finding out more and/or applying, please contact Stuart Milliner at Merrifield Consultants.We are committed to ethical recruitment practices and creating an inclusive recruitment process. We strongly encourage applications from people of all backgrounds, including those from diverse and minority communities. We believe that a diverse workforce is key to creating innovation and driving meaningful impact.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Business DevelopmentIndustries

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