Account Manager

Total Facilities Management (TFM)
Location: North of the UK (travel required)
Sector: Facilities Management
Salary: £45k plus car allowance
Type: Full-time, Permanent

The Company
We are a leading Total Facilities Management (TFM) provider delivering integrated hard and soft FM solutions across the UK. With a strong reputation for operational excellence, compliance, and client partnership, we support multi-site portfolios across commercial, industrial, and public-sector environments throughout the whole of the UK.

The Role
We are seeking an experienced Account Manager to oversee a portfolio of key contracts across the North. This is a senior, client-facing role with operational oversight of multi-site FM delivery.
We are looking for a driven Account Manager to build and develop strong client relationships within our Facilities Management portfolio, with a clear focus on account growth and long-term value. You will act as the main point of contact for key clients, identifying opportunities to expand services, improve delivery, and increase revenue while ensuring high levels of customer satisfaction. Working closely with operational teams, you will nurture partnerships, influence stakeholders, and proactively drive retention, upselling, and strategic growth across your accounts.

Key Responsibilities

• Full ownership and accountability for assigned FM accounts across the Northern region
• Ensure 100% statutory and regulatory compliance across all hard and soft FM services
• Oversee delivery of planned and reactive maintenance in line with SLA/KPI targets
• Manage audits, compliance documentation, and certification processes
• Lead and develop on-site and mobile FM teams
• Maintain strong client relationships at senior stakeholder level
• Manage budgets, forecasting, and P&L performance
• Drive continuous improvement, risk management, and operational efficiencies
• Ensure adherence to H&S legislation and company policies

• Proven experience as an Account Manager within the Facilities Management sector (TFM preferred)
• Strong background in compliance management within FM (statutory compliance, audit processes, asset registers, PPM compliance, certification control, etc.)
• Thorough understanding of hard services compliance requirements
• Experience managing multi-site contracts across a regional portfolio
• Strong commercial acumen with P&L responsibility
• Excellent stakeholder management and communication skills
• NEBOSH or equivalent H&S qualification (desirable)
• Willingness to travel extensively across the North

• A compliance-driven FM professional
• Detail-oriented, process-led, and highly organised
• Strong leadership capability with the ability to influence at all levels
• Proactive, resilient, and solutions-focused
• Commercially astute with a client-first mindset

• Competitive salary + car allowance/company vehicle
• Performance-related bonus
• Pension scheme
• Professional development opportunities
• The opportunity to manage high-profile contracts within a growing TFM business