Hybrid - Once a week onsiteLondon/PortsmouthUp to £80,000Senior Engineer - Contact Centre Location: London/Portsmouth Hybrid: Once a week, onsite (either location) Salary: Up to £80,000 + Excellent benefits Employment Type: Permanent Summary: Our client, a leading IT consulting and services firm, is seeking an experienced Senior Contact Centre Engineer to join their growing team. This is an excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. you''ll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise clients. The role offers hybrid flexibility and the chance to shape the future of customer experience technology in a dynamic, client-focused environment. Key Responsibilities: Drive end-to-end technical execution of contact centre deployments across voice and digital communication channels, ensuring solutions meet performance and scalability requirements Configure, optimise, and resolve issues related to SIP trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations ..... full job details .....