Weekend Customer Service Advisor (Hybrid)

About the RoleWe’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels.

Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately.
Working Hours:

• Saturday: 12:00pm – 8:00pm
  
  
• Sunday: 12:00pm – 8:00pm
  
  

• Respond to customer enquiries via phone, email, and social media in a timely and professional manner
  
  
• Provide outstanding support and resolve customer queries efficiently
  
  
• Monitor and respond to social media comments and messages, helping to build strong customer relationships
  
  
• Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them
  
  
• Maintain accurate customer records and ensure compliance with internal processes and standards
  
  
• Work collaboratively with the wider customer service team to deliver a seamless customer experience
  
  

• Experience using CRM or ticketing systems (such as Halo) would be advantageous
  
  
• Familiarity with social media management platforms (such as Sprout) is beneficial
  
  

• Previous customer service experience within a fast-paced environment
  
  
• Excellent communication skills, both written and verbal
  
  
• Confident handling customer enquiries across multiple channels
  
  
• Highly organised, proactive, and able to manage competing priorities
  
  
• Professional and empathetic when dealing with sensitive or complex issues
  
  

• Hybrid working opportunity
  
  
• Comprehensive one-week office-based training
  
  
• A chance to make a real impact on customer experience
  
  
• Be part of a supportive and growing team