Helpdesk Support Consultant - Hybrid - £22,000PART TIME - 9am - 3pm (negotiable)Monday to Friday will consider doing 30 hours over 4 days (Tuesday and Wednesday in office) We''re looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving. Key Responsibilities: Respond to customer support queries via phone and helpdesk systemLog and track issues accurately using internal toolsAdvise users on fault resolution and system functionalityMaintain multiple software versions to meet client needsCollaborate with team members to ensure consistent service deliveryAssist in compiling helpdesk reports and identifying system improvementsSupport internal staff and contribute to onboarding of new team membersParticipate in tender response processes when required Skills and Experience: Minimum 2 years'' experience with HR/payroll systems or technical supportSolid understanding of IT systems and Microsoft applicationsStrong time management and teamwork skillsBasic PC proficiency (keyboard/mouse)Relevant industry experience preferred but not essential Benefits and Perks: Ongoing training and professional developmentSupportive and inclusive team cultureOpportunities to contribute to system improvements and innovationAccess to wellbeing and employee assistance programs Join a team where your technical ..... full job details .....