Job Title: Motor Fleet Claims HandlerLocation: Hitchin (Hybrid)Salary: £30,000 We''re working with a growing and well-respected insurance business in Hitchin that is looking to welcome a Motor Fleet Claims Handler to their friendly and supportive team. This is a hybrid role, offering a great balance of office collaboration and home working. It''s ideal for someone with a couple of years experience looking to make a move to a company with a well worn path to leadership. The Role As a Motor Fleet Claims Handler, you''ll be the person customers rely on when they need help the most. From the moment a claim is reported through to resolution, you''ll manage the process with empathy, professionalism, and efficiency.You''ll support fleet clients following motor incidents, ensuring claims are handled smoothly while keeping customers informed and reassured throughout the process. Key Responsibilities Managing motor fleet claims from first notification through to settlementProviding clear and supportive communication to customers following incidentsInvestigating claims and gathering relevant information and documentationLiaising with insurers, repairers, engineers, and other third partiesEnsuring claims are handled in line with company procedures and service standardsDelivering a positive customer experience during what can often be a stressful time About You We''re looking for someone who combines technical claims knowledge with genuine empathy for customers. You''ll ideally have: ..... full job details .....