ABOUT THE ROLE We are seeking a highly organised and proactive Sales Support Coordinator to join our Operations team. Reporting to the Head of Sales, you will play a crucial role in ensuring all consumer orders are processed and dispatched accurately, on time, and in line with customer expectations. Your focus will be on maintaining exceptional OTIF levels (98%+) and delivering an outstanding customer experience. Key responsibilities include: Managing incoming calls and directing them appropriately Coordinating with Sales, Buying, and Marketing teams to support sample, PR, and influencer requests Maintaining stock accuracy and ensuring the stock room is fully stocked with products and consumables Liaising with third-party warehouse teams to ensure timely order fulfilment Handling consumer queries via Shopify and acting as the first point of contact for complaints Providing administrative support to the Sales team and Account Managers as needed Conducting regular stock takes and reworking goods where required Supporting sales operations to maintain high levels of customer satisfaction This role is ideal for someone who thrives in a fast-paced, detail-focused environment and enjoys being at the heart of operational excellence. ABOUT THE CANDIDATE The ideal candidate will have: Experience in a busy customer service environment with a strong focus on customer satisfaction Knowledge of Incoterms (ExW, DAP) and shipping types (LCL, FCL) Understanding of ..... full job details .....