Festival City Ambassador

Location: Edinburgh City Centre
Rate of Pay: £14.51 per hour
Hours of Work: Full-time, including evenings and weekends as required during the festival season
Duration: 3 months
Start Date: ASAP

 
The Festival City Ambassador will:

• Patrol busy city centre locations, engaging with residents, businesses and visitors while reporting any issues through the appropriate channels.
• Welcome and assist performers, artists, festival-goers and visitors in a friendly, professional manner.
• Provide information on Edinburgh's festivals, attractions, venues, transport and public facilities.
• Assist with directions and general enquiries, delivering excellent customer service.
• Help create a positive, inclusive and welcoming atmosphere throughout the festival season.
• Represent the City's values of respect, flexibility and integrity at all times.
• Work closely with Police Scotland, Council teams and other key stakeholders to support a coordinated approach during the festivals.
• Respond professionally to enquiries, concerns and complaints from members of the public and local businesses.
• Record incidents, visitor feedback and interactions using the appropriate reporting systems.
• Support promotional and social media activities where required.

• Excellent communication and interpersonal skills.
• A friendly, approachable and confident manner when engaging with the public.
• Good knowledge of Edinburgh and enthusiasm for the city's festivals, culture and attractions.
• Good IT skills, including Microsoft Office, Outlook and web-based applications.
• The ability to remain calm and professional when dealing with complaints or challenging situations.
• A proactive, reliable and adaptable approach.
• The ability to work effectively in a fast-paced team environment.
• An understanding of GDPR and handling confidential or sensitive information.