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Regional Service Manager

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To construct, control and facilitate the provision of a high quality after sales service to the Wrights customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products.Responsibilities

Management and ongoing development of aftersales service support.Act as the interface between Wrightbus and the customer.Delivery of high-quality technical support service to our customer base and ensure that all technical (and parts) issues are dealt with in a timely and professional manner.Ensure that all vehicle availability targets are met, and that vehicle downtime is kept to industry minimum levels.Manage all manufacturer warranty and campaign claims that are processed within the correct timescale.Continuous analysis of system data and field service issues collected from in service customer vehicles and feedback of key product issues to Product Development.Support Product Development regarding the ongoing refinement of vehicle parameters, capabilities, and customer intentions for vehicles.Implement the required support mechanisms for new products and technologies.Compile and issue a daily VOR status report for our key customers as well as manage the daily tasks undertaken by our Mobile Support Engineers.Liaise with Tier 1 suppliers to ensure vehicles are repaired in a timely manner.Undertake any other duties as required.Essential Criteria

NVQ Level 3/City and Guilds parts, 1, 2, and 3 in Vehicle Engineering or equivalent, OR at least 5 years experience in a similar role in bus or automotive industry.GCSE Grade C or above in English and Maths (or equivalent).Experienced in the bus industry with a sound knowledge of bus engineering. Proven experience in managing field-based staff / contractors.Knowledge in organising / coordinating campaign reworks. Experience in compiling and submitting reports.Experience in meeting with customers / project partners. Extensive experience in providing technical training to customer representatives, on either a formal or informal basis.Body and Chassis experience, Electrical experience and ability to read electrical drawings / node schedules etc.Multiplex, Xentry, Wabco systems experience.Ability to meet and exceed targets in all areas of the business including productivity, quality, revenue, cost etc.Strong technical background with the ability to diagnose and repair faults efficiently and effectively.Excellent people management skills. Strong communication skills.Desirable Criteria

HND / HNC or equivalent in Motor Vehicle Management.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

OtherIndustriesTechnology, Information and InternetWe’re reporting to set job alerts for “Regional Service Manager” roles is not required here.

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