Business Unit: Customer Operations, Retail OperationsSalary Range: £23,500 - £25,000 per annumLocation: UK Hybrid with travel to Glasgow or Gosforth Our Team As a Virgin Money Banking Associate, You''ll be at the heart of creating meaningful connections with our customers. Every day, you''ll be the friendly voice they can rely on helping with requests, solving problems, and making their experience truly exceptional. We''ll give you the tools, training, and support to shine, while you bring your energy, communication skills and passion for people. What you''ll be doing Delivering exceptional service, using your excellent communication skills to understand and help our customers Managing the end-to-end journey for our savings customers, from the opening of the account to making amendments to customer details and everything in between Be the friendly, knowledgeable voice of Virgin money guiding customers over the phone, offering extra support, and shadowing them how to get the most from our digital tools. Having brilliant inbound and outbound conversations, developing skills to deliver the right outcomes for our customers Connect with customer via letter and text, making complex request simple and ensuring identity verification is smooth and stress free Assist our Vulnerable Customers By identifying customers who may be vulnerable, you''ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs ..... full job details .....