Operations Manager - Londonthis is itsuWe are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu grocery offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.this is the jobThe Operations Manager is accountable for people, hospitality, standards and profitability of their shops and overall circle performance. They display a deep understanding of operations, succession planning, growth (within shops and their people) and are commercially astute. skill and responsibility overview People Development and Engagement: Recognize and nurture talent through effective succession planning, support and develop shop management teams, maximize retention by championing itsu''s values, and inspire teams through exemplary work ethics.Customer Service Excellence: Lead by example to inspire outstanding customer service, ensure adherence to itsu''s customer service standards, support initiatives to enhance the ..... full job details .....