Compliance Administrator

Location: Leatherhead, Surrey

Salary: £26,227.50 per annum

Hours: 37.5 Hours per Week | Monday to Friday

The Opportunity
We are seeking a highly organised Compliance Administrator to join a busy operational support team. This role will focus on coordinating compliance-related activities, managing service schedules and supporting customers, contractors and internal teams to ensure regulatory and contractual requirements are met.

The successful candidate will be responsible for managing service bookings, maintaining compliance records and providing excellent customer service across multiple communication channels.

Key Responsibilities

• Coordinate annual servicing and compliance-related activities.
• Book appointments for engineers, contractors and specialist service providers.
• Arrange locksmith and access appointments where required.
• Manage shared inboxes and respond to service-related enquiries.
• Liaise with residents, clients, contractors and operational teams.
• Schedule works and update internal systems.
• Maintain accurate compliance records and documentation.
• Monitor outstanding actions and ensure timely completion.
• Support operational teams with administrative duties.
• Handle incoming telephone and email enquiries professionally.
• Ensure all compliance information is accurately recorded and maintained.

Requirements
Essential

• Previous administration, scheduling or coordination experience.
• Strong organisational and multitasking abilities.
• Excellent customer service and communication skills.
• High level of attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to work effectively in a fast-paced environment.

Desirable

• Experience within property maintenance, housing, facilities management or compliance environments.
• Experience booking engineers or contractors.
• Knowledge of compliance administration processes.
• Experience using CRM or scheduling systems.