Role: Customer Care AdministratorLocation: Wimbledon officeContract type: Full time, permanentThe Customer Care Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK and Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction.What will you be doing? Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing. Accurately enter, maintain, and update customer orders within the system. Raise and manage purchase orders with Carrier factories and approved third-party suppliers Support complex orders defined as any order beyond the shipment of a single unit with standard accessories. Act as the main point of contact for customers post-sale, providing clear and proactive communication. Manage customer queries relating to orders, delivery, documentation, and invoicing. Support the coordination and resolution of service, delivery, and operational issues raised by customers. Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns. To be successful in this role ..... full job details .....