About Numan

Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Own the quality.• Care deeply.Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!At Numan, we’re building a world-class digital health service that empowers people to take control of their health. As Head of Clinical Operations, you will be instrumental in shaping and scaling our clinical services to deliver safe, efficient, and high-quality care across a 7-day service model. Sitting at the core of our clinical engine, this role combines strategic oversight with hands-on operational leadership across multiple therapeutic areas, including men’s health, obesity, and beyond.You’ll work cross-functionally to ensure clinical excellence, enable team performance, and scale our operations through technology, process innovation, and data-driven decisions.Managing team performance through KPIs and dashboards; Developing the team structure, directly managing Clinical Operations Leads and the Coordinator Lead, and ensuring alignment, accountability, and clarity of ownership.Building staff capability, ensuring that robust onboarding, supervision, and career development frameworks are in place for the clinical operations team.Collaborating across functions, working closely with clinical, product, and commercial teams to ensure the clinical operation is scalable and aligned with company goals.Owning workforce planning, rota optimisation, and capacity modelling to maintain service availability and quality across a 7-day service.Upholding clinical governance, ensuring adherence to internal and regulatory standards, and maintaining operational resilience.Significant experience in clinical operations leadership, preferably in a digital health or tech-enabled care setting.Strong analytical capability, with experience using data to drive performance improvements and resource planning.Deep understanding of clinical governance, patient safety, and regulatory frameworks in healthcare.Ability to operate at both strategic and operational levels, flexing between high-level planning and on-the-ground execution.It’s a bonus if you have:Familiarity with digital health platforms, telemedicine, or remote prescribing workflows.25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).???? - Health insurance with

Vitality

.- Enhanced maternity and parental leave.- Nursery benefit provided by

YellowNest

.- Employee assistance programme (access to therapy, financial planning and discounts).? - Generous pension (includes both employee and employer contributions).- Flexible working options, including a dog-friendly office in Farringdon.- Personal training and development budget via Learnerbly.- Free office snacks including breakfast items, soft drinks, tea and coffee.- Cycle to work scheme.- Season ticket loan.% - Discount on Numan products for your friends and family.- Diversity at NumanEmbracing diversity isn''t just our goal;