Customer Service Export Administrator

We are currently recruiting for a Customer Service Export Administrator to join a busy and friendly logistics team. This is a fantastic opportunity for someone who enjoys administrative work, has strong attention to detail, and thrives in a fast-paced customer-focused environment.

Working within the export and logistics function, you will play a key role in ensuring customer orders and documentation are processed accurately and efficiently, while providing excellent customer service support.

The shift pattern is 4 on 4 off, 6am – 6pm

Main Duties of this Customer Service Export Administrator role:

• Scanning export and shipping documents

• Accurate data entry and system updates

• Handling and maintaining customer information

• Responding to customer enquiries via email and phone

• Liaising with internal departments and logistics partners to support export processes

• Monitoring shipment progress and updating customers where required

• General administrative support to the wider team

• Assisting with daily operational tasks to ensure smooth workflow

• Computer literate and confident using Microsoft Office and internal data systems

• Strong attention to detail and high level of accuracy

• Good communication and organisational skills

• Customer-focused with a professional telephone manner

• Ability to work effectively as part of a team

• Previous experience in administration, customer service, or logistics is desirable but not essential

• Hourly rate of pay: £12.21ph

• Stable 4 on / 4 off shift pattern (days only, 6am–6pm)

• Location: Crewe

• Immediate start available