Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you. What you''ll be doing As a Retention assistant, you''ll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us. Reporting to the Sales and Retention Team Leader, you''ll; Be a point of contact for individual customers looking to cancel their subscription Achieve Key Performance Indicator''s and monthly targets Handle objections, problem-solve, and retain customers Use all relevant systems to capture customer data (updating notes and outcomes) Experience that will put you ahead of the curve Customer-focused with conversational skills. Sales experience advantageous. Excellent retention or selling and negotiating skills. Prioritise and manage your own workload and time. Work collaboratively within the team and other departments. Customer service experience What''s in it for you The expected range for this role is £25,000 - £26,500 This is a Hybrid role from our Cardiff Office, working three days from the office, two from home Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get ..... full job details .....