Customer Support Agent Location: Sheffield (S35 area) Salary: 25,000 per annum Type: Full-Time, Permanent Hours: 37.5 hours per week (Monday to Friday, standard office hours) About the Role We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms.You''ll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You''ll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction. Key ResponsibilitiesRespond to customer enquiries via phone, email, and live chatLog, manage and resolve customer issues efficiently and professionallyProvide accurate product or service information in line with company proceduresEnsure all support cases are recorded and updated in the CRM systemCollaborate with internal teams to ensure a smooth customer experienceIdentify common customer issues and suggest improvementsMaintain a high standard of customer service and communicationWork independently and as part of a team to meet SLAs and KPIs What We''re Looking ForPrevious experience in a customer support, contact centre, or helpdesk environmentConfident communicator, both verbal and ..... full job details .....