Job title: Senior Service Designer - AI Innovation LabLocation: Bristol Harbourside (2 days per week onsite including Wednesdays)Contract: 6 Months Initial (Potential Extension)Rate: Circa 600 per dayWorking pattern: Full timeThis team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions.The team is reimagining the end-to-end banking experience using AI, focusing on:Improving customer onboarding journeysEnhancing how customers interact with banking productsReducing customer drop-off pointsIncreasing conversion and engagementDesigning intelligent AI-driven digital experiencesThe work will span mobile-first experiences as well as web/desktop platforms.Key Skills and ExperienceProven experience in Service DesignExperience with Figma is essentialExperience working AI-driven Digital projects is essentialStrong background in customer journey mapping and service blueprintingExperience working in cross-functional design teamsStrong stakeholder management and communication skillsAbility to work as a self-starter in a new or evolving team environment Key ResponsibilitiesDesign end-to-end service experiences across AI-driven digital banking journeysCreate customer journey maps and service blueprintsIdentify service gaps and opportunities to improve user experienceCollaborate with UX, UI, Content Designers, and ..... full job details .....