Group Director - Customer ExperienceLocation: Home based positions with expectations to travel across the UKSalary: £120,000 per annumVacancy Type: Full TimeStonewater is searching for an inspiring Group Customer Experience Director to champion a culture where every interaction counts and every customer feels heard.In this pivotal senior leadership role, you''ll drive a customer-centric vision across the organisation -ensuring services are responsive, innovative, and truly aligned with the needs of our residents. As the strategic lead for customer experience, you''ll use insight, data, and digital transformation to elevate satisfaction, trust, and engagement.What you''ll lead:A bold customer experience strategy that puts customers at the heart of everything we doHigh-performing customer service operations across all channelsDigital transformation and self-service innovationCustomer engagement, involvement, and regulatory complianceA culture of accountability, empathy, and continuous improvementWho you''ll work with:You''ll collaborate with the COO, senior leaders, operational teams, customers, regulators, and community partners - representing Stonewater at board level and in key external forums.What you''ll bringProven senior leadership in customer service, housing, or related sectorsExpertise in customer journey mapping, service design, and digital engagementStrong regulatory understanding, especially within social housingA data-driven mindset and exceptional communication ..... full job details .....