We are seeking an Italian Speaking Customer Service Advisor to join a customer-focused team in Glasgow. The role involves supporting clients in the industrial and manufacturing industry with their enquiries while providing excellent serviceClient DetailsThis is a permanent role in a well-established, medium-sized company within the industrial and manufacturing sector. The company is known for its focus on delivering high-quality customer service and maintaining strong client relationships.DescriptionRespond to customer enquiries in Italian and English via phone, email, and online platforms.Provide accurate and timely information about products and services.Process orders, returns, and exchanges efficiently and accurately.Collaborate with internal departments to resolve customer issues effectively.Maintain and update customer records in the database.Assist in identifying opportunities to improve customer service processes.Ensure all customer interactions are handled professionally and courteously.Support the team in achieving customer satisfaction and retention goals.ProfileA successful Italian Speaking Customer Service Advisor should have:Fluency in both Italian and English, with excellent communication skills in both languages.Experience in a customer service role, ideally within the industrial or manufacturing sector.Strong organisational skills with attention to detail.Proficiency in using customer relationship management (CRM) systems.A proactive approach to ..... full job details .....