Job Title: Tier 3 Tactical Operations AnalystDuration: 12 Month ContractLocation: London, UK (Hybrid) Role overview:We are seeking a highly analytical and proactive Tier 3 Tactical Operations Analyst to join the Investigations andamp; Incidents Team within our Customer Success organization. This role supports small business owners, accountants, and self-employed customers across the EMEA region.This is not a queue-based role. Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work.You will operate at the intersection of operations, analysis, and project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues.Key Accountabilities:Incident andamp; Investigation Management:Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes.Triage andamp; Progression: Assess, prioritise, and progress cases, proactively identifying gaps in speed, quality, or process adherence.Workflow Coordination: Coordinate investigation and incident workflows, ensuring accurate assessment, assignment, and progression across teams.Analysis andamp; Continuous Improvement:Root Cause Analysis (RCA): Conduct deep-dive analyses to uncover root causes, systemic patterns, and recurring trends.Analytical Insights: Produce data-driven insights that ..... full job details .....