Position: Customer Service AdvisorLocation: Stoke on Trent, ST6Contract Type: Temporary ongoingHourly Rate: From 13.59Working Pattern: Full Time Monday- Friday between 8am-5pmAdecco are seeking a confident and experienced Customer Service Advisor to work for our well established client located in Stoke on TrentWhat You''ll Do:As a Customer Service Advisor, your role will be crucial in ensuring our customers have the best experience possible.Duties include:Responsible for responding to and raising customer consumable orders via phone calls and emails from prospective and current customers.Responsible for determining the need of each contact with the goal of achieving the best resolution.Document every call, updating the system accurately. Liaise with customers in an empathetic and supportive manner to promote the most precise information relating to issues and queries.Handle all incoming calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures.To provide an excellent customer experience to allOrder processingWho You Are:We''re looking for someone who is not only skilled but also enthusiastic about providing an outstanding service. Skills and requirements include:Excellent Communication Skills: You can convey information clearly and professionally, both verbally and in writing.Problem-Solver: You enjoy tackling challenges and finding solutions Team Player: You work well with others and contribute to a positive team ..... full job details .....