Job Specification for Housing Transformation ManagerLocation: Windsor Contract Type: Temporary (6-month contract) Day Rate: 400+ per day Purpose of the Job RoleThe Housing Transformation Manager will be accountable for the management of the Housing and Public Protection Business Support team, including analysts and housing complaints and review officers. The role involves leading and overseeing various transformation projects, providing support to the leadership, management, and delivery of the Housing and Public Protection Service.Main Duties and ResponsibilitiesManage the business support functions, including budget oversight and line management of service analysts and complaints/review officers.Coordinate and respond to key technology and ICT development projects within the service.Update procedures, monitor data capture, and oversee the development of analyst functions, including the production of needs assessments and performance dashboards.Handle responses to FOIs, member enquiries, complaints, statutory reviews, and appeals under housing legislation.Oversee legal appeals and identify improvement and training opportunities arising from complaints and reviews.Develop operational procedures, policies, and strategies, ensuring effective management and financial and performance monitoring of contracts.Deputise for the Assistant Director as required.Person SpecificationQualifications/Education/Training:Essential: Level 5 or 6 qualification in a relevant field (e.g., Diploma ..... full job details .....