Digital Service Manager (Interim)

We are looking for an experienced Digital Service Manager to lead the management and delivery of digital services across two councils.

These two councils have formed a strategic partnership, sharing knowledge, expertise, and projects to deliver better outcomes for their communities.

The Role

As part of our Digital, Data and Technology team, you will lead digital service teams across:

• Product Development & Application Support

• Geospatial Services

You will play a key role in ensuring our digital services are reliable, efficient, and continuously improving.

Key Responsibilities

• Take ownership of live digital services and ensure their smooth operation

• Act as an escalation point for incidents, problems, and service requests

• Work closely with council services to reduce failure demand

• Use feedback from residents and staff to improve digital experiences

• Ensure services meet information governance, data protection, and security standards

• Lead and deliver service improvement projects using project management skills

• Manage suppliers and oversee budgets

About You

You will have:

• Strong experience managing digital teams and services

• A track record of delivering and improving live digital products

• Excellent stakeholder management and relationship-building skills

• Experience with the Microsoft technology stack

• A background in development (desirable)

Working Arrangements

Hybrid working, with a combination of remote and on-site work.