Business System ManagerLocation: Ringwood, Hampshire + Non-contractual hybrid home workingSalary: £45,000 £50,000 DoE + Profit Share + BenefitsHours: 37.5 hours per week The RoleAre you an experienced Business System Manager ready to take ownership of our client s Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports their operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist.Duties Include:Investigating and resolving system issues.Ensuring system changes follow best practice design.Liaising with support and tracking issues through to resolution.Identifying opportunities to streamline processes.Ensuring all automations support business rules and compliance requirements.Maintaining data integrity.Building dashboards, reports, and KPI views.Managing controlled configuration changes, including testing and release management.Reviewing Halo release notes and assessing new features.Maintaining all system documentation.Supporting system upgrades, changes, regression testing, and new features.Providing expert guidance and coaching on system capabilities, limitations, and system best practices.Skills and Experience:Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage).Experience configuring ..... full job details .....