We are looking for a night HEO Shift Manager who will inspire and guide your team to ensure high morale, efficiency, and productivity. You will be responsible for managing daily operations of the Front Office and Case Progression teams, leading EOs and AOs to ensure efficient service delivery. The role requires close collaboration with the BCP Operations Management team and key site stakeholders. Shift Managers will oversee staff performance, minimise driver dwell times, ensure performance targets are met, manage onsite relationships, and produce detailed shift reports to support continuous operational improvement.Main Responsibilities:Inspire and lead your team, ensuring high morale and productivity. Provide guidance and support to team members where required.Oversee the complete management controls of the team, holidays, absences etc. Address any issues promptly to maintain smooth operation.Oversee the contingency document checks process, look at ways to streamline the process.Monitor and report on case status to BCP Ops Team.Oversee and manage the performance of EOs and AOs during each shift and complete quarterly 1-2-1 performance reviews with the team.Ensure that caseloads are effectively handled, and dwell times for drivers are minimised. Monitor and ensure that performance metrics are met or exceeded for each shift.Management of PINC, ensuring the team are constantly updating the status and comments accurately within the system.Be first point of escalation for CPT and ..... full job details .....