Customer Support Advisor - 12 month contract - Government Agency - Brighton - Hybrid working Your new company A fantastic opportunity is available for an experienced call centre professional to work as a Case Administrator for a leading government agency based a short distance from Brighton station. This organisation offers excellent progression and benefits for its staff, including an incredible pension scheme (29%) and hybrid working of 6 days a month in the office and the remainder at home. This role is a 12-month fixed-term contract with the potential to go permanent after the contract period ends.Your new role Your role will be to support the legal and case management team with enquiries relating to tribunals, county courts, magistrates and crown courts and engage those including the employers, employees and pension providers as required. You will provide administrative support for litigation, regulatory and advisory work regarding individual cases.In addition, you will organise diaries, send out agendas, and maintain electronic and hard copies of documents as required.You will handle calls and emails which can have an emotive subject matter, so it''s imperative to have good call control skills developed within a call centre environment.What you''ll need to succeed In order to succeed, you must be available to start a role on the 8th or 15th of September, be within a reasonable commute of Brighton, have recent call centre experience of 1 year minimum, have excellent ..... full job details .....