Customer Service Administrator

Location: Stonehouse
Job Type: Temp to Perm
Salary: £26,748 per annum
Hours: Full-time

About the Role

We are currently recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Stonehouse. This is an excellent opportunity to join a company known for its great team culture, supportive management, and long-term career opportunities.

This role is offered on a temp-to-perm basis, providing the chance to demonstrate your skills and secure a permanent position within a stable and growing organisation.

You will play a key role in delivering high-quality customer service, managing customer queries and complaints, and ensuring issues are resolved efficiently while maintaining a positive customer experience.

Key Responsibilities

• Ensure all customer complaints and queries receive a first response
• Investigate issues thoroughly to identify root causes and determine appropriate solutions
• Accurately log and manage cases within the company’s system
• Proactively keep customers updated on the progress of their enquiries
• Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
• Monitor and manage your own workload to ensure timely resolution of cases
• Escalate issues when additional support is required
• Maintain high standards of customer service and professionalism at all times

What We’re Looking For

• Previous customer service experience (telephone or office-based)
• Strong organisation and time management skills
• Excellent communication and listening skills
• Ability to remain calm under pressure
• Good attention to detail and accurate data entry skills
• A positive, team-focused attitude

What’s on Offer

• Salary of £26,748 per annum
• Temp-to-perm opportunity with long-term stability
• Supportive team environment and great culture
• Opportunity to develop within a growing business
• Immediate start available

Please send cv to (url removed)

COM1