Customer Experience and Marketing Coordinator Cardiff- 30,000- 35,000We are supporting a well-established, family-run home improvement business to in their search for a hands on Customer Experience and Marketing Coordinator. The company has built a strong reputation for quality products, professional installations and excellent customer service.This is a varied, customer-facing role where you''ll sit right at the centre of the operation in the showrrom, helping drive enquiries, supporting the sales team, and taking ownership of day-to-day marketing activity. It would suit someone who enjoys being busy, being in a front facing role and supporting back office who will have a genuine impact on how a business grows. We are looking for someone who can take ownership of the role, use their initiative to improve and grow. What you''ll be doing in the role:Welcoming customers into the showroom and providing a professional first impressionManaging incoming enquiries, calls and appointmentsSupporting customers throughout their journey and ensuring excellent communicationCoordinating lead follow-up activity and maintaining accurate recordsSupporting marketing campaigns, customer communications and promotional activityCreating and coordinating content for newsletters, social media and customer engagement initiativesSupporting showroom presentation, branding and local marketing initiativesIdentifying opportunities to improve customer experience, processes and business performanceWhat ..... full job details .....