Head of Customer ServiceManufacturing and Supply Chain industry 55,000 - 65,000Sheffield based (fully on-site)Client DetailsPage Group are working with a leading SME business who operate in the manufacturing and supply chain industry, who are now looking to appoint a new Head of Customer Service at their offices in SheffieldDescriptionStrategically and Operationally lead Customer Service, Order Processing, Internal Sales and Account ManagementCreate, implement and drive the CX Strategy across a national B2B customer baseConduct in depth reviews of existing process and procedures to highlight opportunities to drive positive change, leading to better outcomes for customers, improved operational efficiency, reduced lead times and increase profitWork closely with production planning to manage order book to help create a timely distribution planManage relations with 3rd part logistics providers, managing commercial contracts and ensuring SLA''s are metTake ownership of any escalated customer issues with a view to resolve in a timely manorWork closely with sales function to manage customer onbaording and provide support where requiredIdentify opportunities to implement new technologies, systems and AI that improve customer satisfaction and reduce manual workloadProfileLeadership at a similar levelExperience within a manufacturing, supply chain, production or logistics environmentAbility to motivate and inspire a teamExperience implementing new systems and technologiesJob OfferThe ..... full job details .....