Job Title: Resident Liaison Officer Location: Central and West London (3 days on-site, 2 days from home) Rate: 23.10 per hour umbrella About the RoleWe are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London.This is a hybrid position, requiring 3 days on-site presence and 2 days working from home, offering a balanced and flexible working arrangement.You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process.Key ResponsibilitiesAct as the main point of contact for residents during complex repair cases.Maintain an on-site presence in residents'' homes to provide enhanced, face-to-face support.Liaise with the planning team to schedule and manage appointments related to complex repairs.Provide timely and professional communication via home visits, phone, email, and written correspondence.Escalate, log, and manage resident complaints, ensuring compliance with response time standards.Support priority decant cases, ensuring all moves are thoroughly risk assessed and smoothly executed.Develop action plans in collaboration with key stakeholders and monitor progress through to resolution.Manage a complex repairs caseload from initial report to successful completion.Identify safeguarding concerns, follow safeguarding ..... full job details .....