LocationBloomsbury Square, London, United Kingdom# Automation Support Manager at N Consulting LtdLocationBloomsbury Square, London, United KingdomSalary£300 - £350 /dayJob TypeContractDate PostedSeptember 4th, 2025Apply NowPossibility of remote work: Hybrid, 3 days WFO

Contract duration: 6 months

Location: London, UK

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JOB DETAILS

Role Title: Automation Support Manager

Minimum years of experience: 10+ years

Must have skills:

ITIL Experience

Service Management process methodology + ITIL v5

Leading operational aspects of large application footprint and operational teams

Familiar with SRE methodology and techniques

Nice to have:

Helix + Remedy ITSM

Microsoft BI reporting

Process Automation

Reporting and analytics

Responsibilities you would expect the subcon to shoulder and execute:

Implementation of GenAI projects

Great stakeholder management and Operations Delivery support/management

Change Management process, alongside the Transition and L1 + L3 support teams

Co-ordination of all escalated incidents (from the L1+ Automation support team) related with the Business Process Automations

Co-ordination via Automation Transition team and L1 Managed Support Service partner, the technical transition process from Development into Production

Responsible for ensuring there is a strong adherence of all Support resources to the Automation Operating Model

Responsible for ensuring there is adequate rota of resources to support both business pipeline of changes + incident remediation over 24/7

Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved#J-18808-Ljbffr