Role: Customer Service Representative Contract: 3 monthsLocation: Liverpool or Sheffield (Onsite working)Working Pattern: Full time (between 8am to 6pm - Rota basis) (7.5 hours shift - 30 minutes lunch and 2 - 15 minutes break) Candidates will need to be eligible and go through an SC Clearance Primary purpose of the role:To create better outcomes at first point of contact, within a team of call handlers providing excellent customer service on a wide range of customer queries across multiple pension schemes.Key ResponsibilitiesManage a high volume of calls in a timely and effective manner working towards our overall goal of delivering excellent customer service, in line with KPIs, SLA targets and quality framework.Embrace, demonstrate and support the business to embed Capita Values.Identify customer needs and obtain true nominal value to provide the right outcome.Adhere to Quality Management Systems and comply with regulations and policies set by Capita and/or relevant regulatory bodies.Take ownership of personal and performance development to improve and retain pensions and internal systems knowledge and/or capability.Complete all relevant training courses, including Mandatory e-learning in line with set deadlines.Identify and report risks, complaints and breaches immediately / within deadlines, to line management and/or the Operational Risk and Compliance Department. Consider and review the effectiveness and efficiency of existing systems, processes and controls, making ..... full job details .....