We are excited to offer a fantastic opportunity for a permanent Customer Service Operator to join our dynamic Sheffield team at our Olive Grove Depot (S2 3GE) . This role will be based on site. The standars hours of work are 40 hours per week, Monday - Friday. In this role, you will support the Sheffield account to deliver effective and efficient customer facing services, by processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints. You will provide first line support for Amey Contracts, employees and partners and be responsible for maintaining client relationships through a quality standard level of customer service. What You''ll Do: Management for all customer queries/requests/complaints received in Customer Services from Amey employees, clients and contracts. Answering high volumes of calls within agreed targets for each contract. Ensuring excellent levels of customer service and service delivery are maintained and exceeded Process calls, e-mail, and web requests via Amey''s chosen software. Job ownership of all processed requests through to completion. This will include progress chasing and liaison with client and on-site staff Escalating customer requests / queries / complaints as appropriate Understanding relevant contract response times and Service Level Agreements in the transacting of customer queries/requests/complaints. General Administration tasks that are required for normal functioning ..... full job details .....