Temp RLO required - ASAP - Tower Hamlets - Flexible Rate Future Build Recruitment is currently searching for a Resident Liaison Officer to work for established contractor on a Kitchen and Bathroom refurbishment contract in Tower Hamlets for a prominent housing association. The role is temprary for the duration of the project which is running until mid-late March. Brief duties: Liaison: Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed. Complaint resolution: Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution. Feedback collection: Collect, record, and analyze resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement. Resident support: Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction. Reporting: Create and maintain accurate records of resident interactions and prepare reports for management, including attending project meetings. Coordination: Help coordinate access arrangements for properties and support social value initiatives related to the project Communication: Inform residents about project timelines, scope, and potential disruptions through newsletters, meetings, and direct communication. Please ..... full job details .....